Privacy Policy

Information We Collect

When you interact with our platform, we gather certain information. Some you provide directly. Other data comes from your use of our services.

Information You Give Us

• Account details—your name, email address, company name, and phone number when you register
• Payment information—billing address and transaction history (payment card details are processed by third-party providers; we don't store them)
• Business data—financial records and reports you upload for analysis
• Communication records—messages you send through our contact forms or support channels
• Profile preferences—settings and customization choices you make

Information We Collect Automatically

Our systems log certain data when you visit our site. This happens whether you have an account or not.

• Technical data—IP address, browser type, device information, operating system
• Usage patterns—pages visited, time spent on sections, features accessed
• Cookies and tracking—small files that help our site function properly
• Error logs—technical issues that occur during your session

How We Use Your Information

Your data serves specific purposes. We don't collect information just to have it sitting around.

• Providing our service—processing your financial data, generating analysis reports, maintaining your account
• Communication—sending transaction confirmations, security alerts, service updates you've requested
• Platform improvement—understanding how people use our tools so we can make them better
• Security measures—detecting fraud, preventing unauthorized access, protecting against threats
• Legal compliance—meeting requirements under South Korean data protection laws
• Customer support—helping you when issues arise or questions come up

Data Storage and Security

We store your information on secure servers. Most data sits in facilities located within South Korea to comply with local data residency requirements.

Security Measures

• Encryption—data transmitted between your browser and our servers uses TLS 1.3 protocol
• Access controls—only authorized personnel can view personal information, and only when necessary
• Regular audits—we review our security practices quarterly
• Monitoring systems—automated alerts detect suspicious activity
• Data backups—encrypted copies stored separately for disaster recovery

No system is perfectly secure, though. While we work hard to protect your data, we can't guarantee absolute security. If a breach occurs, we'll notify affected users within 72 hours as required by law.

Data Retention

We keep your information as long as your account remains active. After that, retention periods vary.

You can request earlier deletion of certain data types. We'll comply unless legal obligations prevent us from doing so.

Sharing Your Information

We don't sell your data. Period. But we do share information with specific third parties when necessary.

Service Providers

Third-party companies help us operate our platform. They process data on our behalf under strict agreements.

• Cloud hosting providers—store and manage our infrastructure
• Payment processors—handle billing and transactions
• Email services—deliver notifications and communications
• Analytics tools—help us understand usage patterns

Legal Requirements

Sometimes we must disclose information to comply with laws, regulations, or valid legal requests from South Korean authorities. We'll notify you when possible, unless prohibited by law.

Business Transfers

If NetStream Portal is acquired or merged with another company, your data may transfer to the new entity. You'll receive notice before this happens, and the new owner must honor this privacy policy.

Your Rights and Choices

You control your personal information. Here's what you can do.

Access and Correction

Log into your account to view and update most information. For data you can't access directly, contact us at help@netstreamportal.com. We'll respond within 10 business days.

Data Deletion

You can request account deletion through your settings or by contacting support. We'll remove your data within 30 days, except where legal retention applies.

Marketing Communications

Opt out of promotional emails through the unsubscribe link in any message. You'll still receive essential service-related communications.

Cookie Management

Your browser settings allow you to refuse cookies. Some features may not work properly if you disable them entirely.

International Data Transfers

Your data primarily stays within South Korea. Occasionally, service providers outside the country may access information for technical support or infrastructure management.

When international transfers occur, we ensure adequate protections through contractual safeguards and compliance with cross-border data transfer regulations.

Children's Privacy

NetStream Portal is not intended for users under 19 years old (the age of majority in South Korea). We don't knowingly collect information from minors.

If we discover that a minor's data has been collected, we'll delete it promptly. Parents or guardians who believe we've inadvertently gathered their child's information should contact us immediately.

Changes to This Policy

We update this policy periodically. When changes occur, we'll post the revised version here with a new effective date.

Significant changes—those materially affecting your rights—will prompt direct notification via email. Continued use of our services after changes take effect constitutes acceptance.

Previous versions are available upon request if you'd like to review what's changed.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies. These small files help our platform function and improve your experience.

Types of Cookies We Use

• Essential cookies—required for basic site functionality like login and session management
• Performance cookies—collect anonymous usage data to help us improve the platform
• Preference cookies—remember your settings and customizations

We don't use advertising or tracking cookies from third-party ad networks. You can control cookie preferences through your browser, though some features may not work if cookies are disabled.

Data Protection Officer

For privacy-related concerns or questions about how we handle your information, our data protection team is available to assist.

You can reach our Data Protection Officer directly at help@netstreamportal.com or through the contact information below.